When investing in industrial cleaning equipment, it’s typical to jump to the machine price, and maybe the specs. While we agree those factors are definitely important, it’s also equally (if not more!) to make sure you have the right equipment partner. Your designated vendor can have just as much of an impact, as the machine you choose for your operation.
Industrial sweepers and scrubbers are critical to maintaining safe, productive, and professional facilities. Choosing the right partner for your industrial facility can help you maximize uptime and keep your facility running smoothly.
In this blog, we break down all the things that YOU should look for in an industrial cleaning vendor.
1. Reliable, Local Service Support
Think of your industrial sweeper or scrubber, just the same as you think about your personal vehical. Your personal vehicles requires maintenance and occasional repairs. This goes the same for industrial sweepers & scrubbers. When a machine goes down or needs a part, your productivity can suffer and schedules fall behind.
Because of this, we recommend a partner with factory-trained technicians that offer on-site services. You don’t want to get lost in an 800-phone maze. Having a partner that comes in, asses your needs fast is imperative. A strong, local service team can help you stay on top of things, FAST.
You also want to look for a partner that can not just come to you, but have a full-service local shop. Sometimes, your repairs go beyond what a tech can do at your facility. Having a local shop helps dig deeper into your machines issues.
2. Rental Equipment Availability
Sometimes, equipment can go down and you need a back up. Fast.
Your partner should have a full-rental options for you incase your machine takes longer than expected. Having rental options of daily, weekly, monthly and more help you stay on top of your facility and prevent event FURTHER downtime!
3. Fast Access to Parts
Sometimes, a simple p art can delay your entire sweeper or scrubber. Having a vendor you can rely on to assist you in the parts you need is IMPERATIVE. Our locations house over 40,000 parts in our parts department. The best providers maintain a large inventory of parts.
4. Long Standing Industry Knowledge
Not every facility is the same. Depending on your industry, your facility may require different machines and needs vs another. A vendor should not just simply suggest a machine to you.
The best vendor would be able to identify and solve your specific cleaning challenges, while going through an intensive check list to ensure their recommendations are the best. You want a partner that actually cares for your facilities needs, not just constantly trying to oversell you.
5. Long-Term Customer Relationships
A clear, great vendor partnership should continue long are the first sale. You want a company that focuses on YOU as a primary customer, and continuous building of that relationship. Your partner should be able to assist you in everything from ongoing support, performance maintenance, training and more.
